Who We Are
This Privacy Policy applies to GripX Surface Solutions LLC DBA Surface Pros ("Surface Pros," "we," "us," or "our"), a Florida limited liability company located at 903 Lake Shore Drive, Apt 209, Riviera Beach, FL 33403. You can reach us at (561) 606-9241 or info@surfaceprosflorida.com.
Information We Collect
We collect information you provide directly to us through our quote request form, including:
- Your full name
- Phone number
- Email address
- Property address or service location
- Details about the surface work you need
- SMS consent status (whether you have opted in to receive text messages)
We do not collect payment information directly — any payments are processed through secure third-party processors.
How We Use Your Information
We use the information we collect to:
- Respond to your quote request and schedule service
- Send appointment reminders and service updates
- Follow up after service is completed
- Send promotional offers about our services (only if you have consented to SMS communications)
- Improve our services and customer experience
SMS Opt-In Details
By submitting the quote form and ticking the SMS consent checkbox, you agree to receive SMS text messages from GripX Surface Solutions LLC DBA Surface Pros, including appointment reminders, service updates, follow-ups, and promotional messages. Message frequency varies. Standard message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.
SMS opt-in information will never be shared with third parties for marketing purposes. Your SMS data is used exclusively by Surface Pros for service-related communications and will not be sold, rented, or transferred to any third party.
Your consent to receive SMS messages is not a condition of purchasing any service from us. You may opt out at any time by replying STOP to any text message you receive from us, or by contacting us directly at info@surfaceprosflorida.com.
Cookies and Tracking
Our website uses standard analytics tools to understand how visitors use our site (such as which pages are visited and how long visitors stay). This data is aggregated and anonymous — it is not linked to any individual. We do not use advertising cookies or sell your browsing data.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Your information is transmitted over encrypted connections (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us at info@surfaceprosflorida.com or call (561) 606-9241.
No Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties. We do not share your information with marketing companies or data brokers. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our business (such as our CRM software), who are contractually bound to keep your information confidential
- When required by law or to respond to lawful requests from public authorities
- To protect the rights, property, or safety of Surface Pros, our customers, or others
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
- GripX Surface Solutions LLC DBA Surface Pros
- 903 Lake Shore Drive, Apt 209, Riviera Beach, FL 33403
- Phone: (561) 606-9241
- Email: info@surfaceprosflorida.com